FAQs

 
 

Can I receive a refund?
No. All ticket sales are final. If you are not able to make it to this event, you are able to transfer your ticket to a friend or family member (transfers available up until 5:00 p.m. on Friday, May 17). However, there are no refunds or exchanges for events at the zoo. The event will be held rain or shine.

Will tickets be sold at the door?
We encourage all guests to purchase tickets in advance. If the event is not sold out, a limited quantity of tickets will be available for purchase at the door on a first come, first serve basis. 

Do I have to bring my printed ticket to the event?
No. All ticket reservations will be held at the door on a will call list. Please print and keep your confirmation email for reference.

Where can I enter the event?
For easy access to event check-in, please enter through the West Gate (located at Clark & Webster). The zoo’s parking lot will be accessible and is located at Fullerton Parkway and Cannon Drive (2400 North Cannon Drive, Chicago IL 60614). There is no re-entry once you have checked into the event. 

Is my ticket tax deductible?
Funds in excess of $55 are tax deductible.